We invite you to explore our resources for teaching dispute resolution skills as professional competencies in law and medicine. Law students, lawyers and health care professionals can use the online modules to learn or practice skills.

For free access to the online modules, go to the uOttawa Virtual Campus https://uottawa.blackboard.com and follow these instructions:

  1. Scroll to Available languages and choose In English.
  2. Click the Preview as Guest link at the bottom of the page.
  3. Select Dispute Resolution for Lawyers or Promoting Cooperation and Managing Conflict in Health Care under My courses.

The video clips Law and Medicine are overviews of our blended learning programs.

The four examples describe how we blend face-to face classroom activities with interactive online modules: Example 1 demonstrates piquing interest and a before and after class resource; in Example 2, the Shakespearean Aside skit motivates further study and practice; Example 3 demonstrates a series of activities that build in complexity; Example 4 targets a specific learning problem.


Dispute Resolution and Professional Responsibility is a required first-year law course introducing non-litigation dispute processes and the skills needed to advocate client interests in negotiation, mediation and arbitration. Ethical and professional responsibility dilemmas are woven throughout. Classroom instruction using simulations and role plays is combined with interactive, online learning activities. The web-based materials present theory which is then immediately applied to practical problems on the website and in the classroom. Formative feedback is provided along with further reflection exercises. Read more about our program goals.

Students learn about:

  • Professional Ethics
  • Choice of Process
  • Distinguishing Positions from Interests
  • Communication Skills
  • Interviewing
  • Negotiating Both Disputes and Transactions
  • Mediation
  • Arbitration


Promoting Cooperation and Managing Conflict in Health Care is a one or two-day workshop teaching medical professionals to better handle difficult workplace situations by using:

  • collaborative problem solving
  • strategies for working through interpersonal difficulties
  • effective listening and communication skills
  • negotiation skills

Participants use a simple conflict resolution framework to step back and become less reactive and more systematic when dealing with problem situations. They learn to:

  • identify sources of conflict and conflict management styles
  • surface interests underlying positions or demands
  • consider the impact of culture on conflict
  • use communication and listening skills in problem solving settings

Read more about our program goals.

How We Use Blended Learning

Classroom-based active and experiential learning is combined with readings and web-based practice cycles. Activities using small-group tasks, role plays, simulations, demonstrations and facilitated discussions are structured to have participants actively engage in self-reflection on abstract principles and then apply them to new situations. The web-based activities are assigned both before and after classroom activities to teach theory and to reinforce the skills.

The Law program uses substantive law drawn from first-year subjects as the context for real client problems. Several independent learning projects are included in the course work.

The Medical program uses hypothetical situations arising in an academic health-care setting constructed from interviews, articles and past program participants' suggestions. Participants also construct their own examples or hypothetical situations of when and how they can use the skills and concepts presented.

Materials to Download

Free access to the modules via the uOttawa Virtual Campus: https://uottawa.blackboard.com. Follow these instructions:

  1. Scroll to Available languages and choose In English.
  2. Click the Preview as Guest link at the bottom of the page.
  3. Select Dispute Resolution for Lawyers or Promoting Cooperation and Managing Conflict in Health Care under My courses.

Difficulty logging in? Please send a request for assistance via the support form and select Blackboard/Virtual Campus from the Subject drop-down menu.


Law Program

Promoting Cooperation and Managing Conflict in Health Care

Research Articles:

User Agreement:

The University of Ottawa Faculty of Law's online conflict resolution modules are available free of charge with attribution1 for instructional purposes only. They can be used by educational, non-profit organizations as stand-alone online resources or in conjunction with face-to-face teaching.

1Zweibel, E. & Manwaring, J. (2003). Dispute Resolution for Lawyers. Retrieved [year, month, date] from http://www.resolution.uottawa.ca/

Zweibel, E., Goldstein, R., & Manwaring, J. (2005). Promoting Cooperation and Managing Conflict in Health Care. Retrieved [year, month, date] from http://www.resolution.uottawa.ca/

Target audience

Our Virtual Campus website modules can be used by any legal or medical educator, educational developer or instructor who teaches alternate dispute resolution, conflict resolution, and resolving and managing conflict productively. Integrate them into your own program as you see fit. Law students and medical professionals can use the modules any time to review and practice the foundation skills.

uOttawa Dispute Resolution and Professional Responsibility:

First year law students learn how to work with clients to resolve disputes using non-litigation approaches. The course is taught in English (300 students) and French (80 students). Upper year students enrolled in an advanced practicum course are clients, observers and small group discussion leaders. Practicing lawyers and mediators join the professors in demonstrations, act as coaches for final exercises, and as instructors for seminar-style workshops on special topics running the gamut from Collaborative Law to International Arbitration. There are also upper year courses in Dispute Resolution, Mediation, Interviewing, Negotiation, Arbitration and Professional Ethics.

Promoting Cooperation and Managing Conflict in Health Care:

This program was initially developed in collaboration with the uOttawa medical faculty as workshops for 20-25 participants drawn from different medical specialties and working as physician faculty and administrative staff. Separate workshops were developed for medical students and residents. Elements of the workshop later become part of the Ottawa Academic Health Science Leadership Programs.